As a Customer Support Representative, you will be the primary point of contact for our valued customers. Your main responsibilities will include:
Job Description
- Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
- Providing product and service information to customers.
- Resolving customer complaints and issues with patience and empathy.
- Identifying and resolving customer problems or concerns efficiently.
- Escalating complex issues to the appropriate department for resolution.
- Maintaining in-depth knowledge of our products and services.
Requirements:
- This is an onsite job so you must have a computer, stable internet connection and audio gear.
- 8 hours a day work time with 6 days a week.
- Night Shifts
Education:
- High school diploma or equivalent. Additional education is a plus.
Experience:
- 2 Years of experience in customer service or a related field.
- Strong customer service skills with the ability to manage a high volume of customer inquiries.
- Excellent communication skills both written and verbal.
- Must have basic English conversational skills.
- Proficiency in using customer service software and tools.
Job Type: Full-time
Salary: Rs70,000.00 - Rs80,000.00 per month
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