JOB OVERVIEW
Facon is operating as a leading ecommerce company and serves millions of buyers around the globe. We are seeking an experienced “Senior Customer Support Representative” to join our team and play a vital role in ensuring customer satisfaction. An ideal candidate will oversee, and manage customer interactions to provide top-notch customer support and services.
JOB DESCRIPTION
- Communicate with customers via calls, emails, and live chats to address inquiries, assist, and ensure a positive customer experience
- Proactively manage customer satisfaction by addressing customer concerns, and feedback to ensure timely resolution
- Monitor product order status daily, taking prompt and relevant actions to address any issues
- Collaborate with the logistics team and other departments to streamline the processes by addressing customer needs and overall experience
- Conduct regular audits of customer interactions to maintain service quality standards
- Provide feedback and coaching team members to enhance their performance.
- Foster a culture of continuous learning and professional development within the team
JOB SPECIFICATION
- Qualification: Bachelor’s degree in Business, Communication, or related field
- Experience: 3 years of proven working experience as CSR in US-based campaigns
- Excellent communication and interpersonal skills
- Proactive and attention to detail with strong problem-solving skills
- Proficient in using customer support software and tools
- Understanding E-commerce retail will be considered a plus point
WHAT WE OFFER
- Competitive Salary
- Performance Bonuses
- Annual/ Sick Leaves
- Career Development
Location: Shahra-e-Faisal, Karachi
Job Type: Full-time
Salary: Rs50,000.00 - Rs70,000.00 per month
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