Requirements
- Bachelor's degree in Computer Sciences/IT or other IT-related field.
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As a Call Center Technical Support Agent, you will be responsible for:
- Resolving customer complaints via Calls, Emails, Web chat etc.
- Resolving problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Taking ownership of customer issues reported and take these to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer queries.
- Build sustainable relationships of trust with customers through open and interactive communication.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- Logging and keeping records of customer queries.
Skills Required
- Networking Experience.
- IoT Experience.
- Smart products related troubleshooting skills.
- Must be fluent in English.
- US accent will be preferable.
- Result Driven.
- Excellent communication and decision-making skills.
- Strong problem-solving skills.
- Excellent client-facing skills.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Salary: Rs70,000.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
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