We are looking for fresh and energetic excellent female resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.
If you have customer support experience having typing speed of 35wpm to 40wpm then Share your resume.
Responsibilities:
· Educating the customers regarding the services and products offered. - Identifying customer’s needs and helping them in understanding the services and products on Chat.
· Respond to customer queries in a timely and accurate way, via email or chat
· Generating a Happy Customer experience to fetch positive feedback. - Keeping the customers up to date with products, new features, announcements, and any new functionalities.
· Maintaining a happy customer flow and low-effort customer experience throughout the Chat Support Experience.
· Handling multiple customers live at a time to provide assistance related to the services and products.
· Maintaining a pleasant working environment for your team.
· Exceptional chat support skills to emphasize the customer query
· Able to react on situation positively.
Requirements and skills:
- Experience as an Email/Chat Support Agent or similar CSR role.
- Experience using help desk software and remote support tools.
- Understanding of how CRM stems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Minimum typing speed of 35 WPM with 90% accuracy. - A minimum of 50% accuracy in English comprehension.
- A minimum of 6 months to 1 year of experience in customer services, international call centres, and chat units.
- A bachelor’s degree in administration or a related field.
- Must be a team player.
Job Types: Full-time.
Job Type: Full-time
Job Types: Full-time, Internship
Salary: Rs20,000.00 - Rs60,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
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