We are currently seeking a highly motivated and organized individual to join our team as a Reservation Executive for our travel agency. The ideal candidate will be responsible for handling customer reservations, providing exceptional customer service, and ensuring an efficient and smooth booking process. This role requires excellent communication skills, attention to detail, and a passion for travel.
Responsibilities:
- Handle customer inquiries and reservations via phone, email, and chat
- Provide customers with accurate information on travel itineraries, pricing, and availability
- Assist customers in choosing suitable travel packages, hotels, and additional services
- Process bookings and ensure all required documentation is completed accurately
- Ensure timely confirmation and issuance of tickets and vouchers to customers
- Collaborate with airlines, hotels, car rental companies, and other travel partners to secure the best deals and options for customers
- Coordinate with various departments within the agency to ensure a seamless travel experience for customers
- Handle customer complaints or issues, providing effective solutions and maintaining customer satisfaction
- Keep up-to-date with industry trends, promotions, and travel regulations
- Maintain accurate records of all reservations, payments, and customer interactions
Requirements:
- Previous experience in a similar position within the travel industry is preferred
- Proven customer service experience with excellent communication and interpersonal skills
- Strong knowledge of travel reservation systems, such as Amadeus, Sabre, or Galileo
- Familiarity with various travel destinations, airlines, hotels, and travel packages
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in using computer systems, including MS Office and reservation software
- Attention to detail and ability to work with a high degree of accuracy
- Excellent problem-solving skills and ability to handle customer complaints professionally
- Ability to work flexible hours, including weekends and holidays, as per business requirements
If you have a passion for travel, enjoy interacting with customers, and thrive in a dynamic and fast-paced environment, we would love to hear from you. Join our team as a Reservation Executive and help create memorable travel experiences for our valued customers.
Job Types: Internship, Contract, Full-time, Fresher
Contract length: 12 months
Salary: Rs25,000.00 - Rs45,000.00 per month
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