- Key Responsibilities:
Develop cordial relationship with customers
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Provide support and guidance to Customers and handling escalated customer issues as needed
Maintain accurate and up-to-date customer data in the company's database
Collaborate with other departments to ensure that customer needs are being met in a timely and efficient manner
Monitor customer feedback and recommend improvements to products, services, and customer care processes
Stay up-to-date on industry trends and best practices in customer care
Any other task assigned by the Reporting Manager.
Knowledge & Experience:
Strong Communication, Interpersonal Skills & Time Management
Strong follow-up skills
Well versed with service standards with a passion of satisfying customers
Job Type: Full-time
Salary: Rs40.00 - Rs50.00 per month
