Job Description:
Are you a customer-focused individual with excellent communication skills? Join our dynamic team as a Call Center Executive at [Your Company Name]. We are seeking dedicated and motivated individuals to provide exceptional customer service and support.
Responsibilities:
Handle inbound and outbound customer calls professionally and courteously.
Provide accurate information about our products/services and address customer inquiries.
Resolve customer issues and concerns in a timely and effective manner.
Document customer interactions and maintain detailed records.
Collaborate with team members and other departments to ensure customer satisfaction.
Follow established procedures and guidelines to deliver consistent service.
Stay updated on product knowledge and company policies through training programs.
Utilize relevant software and CRM systems for efficient call management.
Requirements:
High school diploma or equivalent; additional education is a plus.
Proven experience in a customer service or call center role is preferred.
Excellent verbal communication and active listening skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks.
Patience, empathy, and a customer-centric mindset.
Job Type: Full-time
Salary: From Rs40,000.00 per month
Application Question(s):
- Do you have international sales experience ?
- Do you have Bachelor or equivalent degree ?
- Do you have Excellent communications skills?
- Are you interested to work onsite ?
- Are you interested to work in night shift ?
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