We are seeking a dedicated and empathetic Customer Support Representative with American accent to join our dynamic team in the healthcare industry. As a Customer Support Representative, you will play a pivotal role in ensuring a positive and seamless experience for our clients and patients. You will be responsible for addressing inquiries, resolving issues, and providing excellent customer service to individuals navigating the healthcare system.
Responsibilities:
Customer Interaction: Respond to customer inquiries and provide information about healthcare services, policies, and procedures.
Assist clients and patients with account-related issues, billing inquiries, and general support.
Issue Resolution: Investigate and resolve customer complaints or issues in a timely and efficient manner.
Collaborate with internal departments to address complex problems and ensure a satisfactory resolution.
Product Knowledge: Develop a comprehensive understanding of our healthcare products and services to effectively assist customers.
Stay informed about industry trends, regulatory changes, and updates to healthcare offerings.
Documentation and Record Keeping: Maintain accurate and detailed records of customer interactions and transactions.
Document common customer issues and contribute to the creation of a comprehensive knowledge base.
Empathy and Professionalism: Demonstrate empathy and patience when dealing with customers, especially during challenging situations.
Uphold a high standard of professionalism and integrity in all customer interactions.
Communication: Communicate effectively with customers through various channels, including phone, email, and live chat.
Provide clear and concise information to assist customers in understanding complex healthcare processes.
Job Type: Full-time
Salary: Rs70,000.00 - Rs120,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- Customer Support Representative: 1 year (Required)
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