Job description
A Client Service Executive or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best Client Service Executive are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Client Service Executive can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Client Service Executive Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Able to work in evening 5pm to 2am
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Job Type: Full-time
Salary: Rs25,000.00 - Rs45,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Can you Speak English Fluent?
- Can you Speak English in a American Accent?
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Officer: 1 year (Preferred)
Language:
- Fluent English (Preferred)
Job Type: Full-time
Salary: Rs30,000.00 - Rs45,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have American Accent ?
- Do you speak fluent English?
Education:
- Bachelor's (Preferred)
Experience:
- Client Service Executive: 1 year (Preferred)
Language:
- Fluent English (Preferred)
Job Type: Full-time
Salary: Rs30,000.00 - Rs45,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- CSR: 2 years (Preferred)
Language:
- Fluent English (Preferred)
Job Type: Full-time
Salary: Rs35,000.00 - Rs40,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you from Rawalpindi/Islamabad?
Education:
- Bachelor's (Preferred)
Experience:
- CSR: 1 year (Preferred)
Language:
- Fluent English (Preferred)
Job Type: Full-time
Salary: Rs30,000.00 - Rs45,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- USA Call Sale: 1 year (Preferred)
Language:
- Fluent English (Preferred)
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Job Type: Full-time
Salary: Rs30,000.00 - Rs40,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- CSR: 1 year (Preferred)
- Telemarketing: 1 year (Preferred)
Language:
- Fluent English (Preferred)
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